Everyone says the cat scratching board business is easy, but those of us truly in B2B know—clients may smile on the surface, but behind the scenes, they might have already blacklisted us.

  "Your cardboard got shredded by cats again!"

  "You promised 15 days—where's the shipment now?"

  "This design looks exactly the same as the one from the factory next door!"

  We suppliers actually get these complaints. Today, let’s lay it all out: how we’ve gradually transformed from being "problematic suppliers" to "reliable ones."

1. About Quality: We’ve Started Holding Ourselves Accountable

  In the past, when clients said the cardboard wasn’t durable, we’d blame it on "the cats being too rough." Not anymore—we now have eight "professional tester cats" in our lab, and every new product must pass their "stress tests." Cardboard density? We can now keep variations within 3% for the same batch—smaller than your cat’s weight fluctuations.

Strong glue smell? We’ve switched to adhesives used in baby bottles. One American client joked, "Now when I unbox it, all I smell is paper. My cat rushed over before I did."

2. About Lead Times: We Installed "Live Cameras"

  We used to dread clients asking, "Where’s my order?" Now, we’ve installed cameras on our production lines, and clients can check in anytime—just like watching their pets on a pet cam.

Last week, a German client left a message at 3 a.m.: "Saw my red custom order on the production line. Feeling relieved, going back to sleep."

A 15-day lead time is no longer an "aim" but a "latest by" guarantee. We’ve even introduced early delivery bonuses—for every day ahead of schedule, the team gets milk tea.

3. About Copycat Designs: We’ve Become "Design Bodyguards"

  We know how much you hate it when a design you just launched becomes ubiquitous a month later. We now offer "exclusive protection agreements"—if you’ve bought out a design, we won’t reproduce it for anyone else.

We’ve also created a "design blacklist" to intercept clients who bring us designs from other clients and ask, "Can you make this?"

A French client told us, "After working with you, I finally dare to label my products as 'exclusive design.'"

4. About Minimum Order Quantities: We’ve Started a "Group Order System"

  A 3,000-unit MOQ scared off too many good clients. Now, we run a "group order system"—small orders from different clients can be combined into one production run.

The minimum order is now as low as 300 units, making customization accessible even for small brands. Last month, three Australian boutiques teamed up to produce a batch of city-themed scratchers, each with their own logo, reducing costs by 40%.

5. About Those Unspoken Pains

We know there are other things you are hesitant to mention:

  • "The sample looked great, but the bulk order was different?"—Now, samples and bulk orders are produced on the same line.

  • "Are the inspection reports just templates?"—We include a video of the inspection with every shipment.

 • "Can’t reach anyone when there’s a problem?"—Our sales and follow-up teams are incentivized to respond within 30 minutes, or their bonuses take a hit.

To Be Honest, It’s Exhausting for Us Too

  We’re constantly battling cardboard, glue, and production issues, racing against deadlines, and fighting copycats.

But every time a client says, "This batch is perfect," or we see overseas e-commerce reviews with photos of our products captioned "My cat loves it," it feels worth it.

This industry shouldn’t be a game of mutual suspicion. We just want to prove one thing: Chinese suppliers don’t just make cheap products—we make good ones. We don’t just take orders—we solve problems.

Next time you run into a cat scratching board issue, don’t just vent in supplier groups—send this article to factories like ours. We can handle it, and we’ll make it right.